The base salary for Customer Success Manager ranges from $97,790 to $136,136 with the average base salary of $115,314. Customer success is various services provided to gain and retain customers, usually by large teams directed by a customer success manager in larger companies and smaller teams or a single employee in smaller companies. The only difference is the choice to call it customer experience instead of customer success. Collects and responds to feedback with focused support for identified customer needs and challenges. The average sees 61,571 / year in the United Kingdom while in Canada, it is CA$70K / year. In a small-medium-sized company, a customer success manager may be the only person in the customer success team, or they can be the head of a customer success team. A Customer success manager salary range in US can vary based on important factors such as education, skills, certifications, and years of experience. Being an entry-level position, becoming a customer success associate requires relatively less of a skill set compared to other positions. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. New Commercial Customer Success Manager jobs added daily. Search more salaries here: Customer Success Manager Salaries with No Diploma, Customer Success Manager Salaries with a High School Diploma or Technical Certificate, Customer Success Manager Salaries with an Associate's Degree, Customer Success Manager Salaries with a Bachelor's Degree, Customer Success Manager Salaries with a Master's Degree or MBA, Customer Success Manager Salaries with a JD, MD, PhD or Equivalent, 10th Percentile Customer Success Manager Salary, 25th Percentile Customer Success Manager Salary, 50th Percentile Customer Success Manager Salary, 75th Percentile Customer Success Manager Salary, 90th Percentile Customer Success Manager Salary, Detailed skills and competency reports for specific positions. This essentially the same figure as in Austin. Its a complicated question. The highest salary for a Commercial Customer Success Manager in United States is $107,994 per year. We take a deep dive into what's impacting employee retention and what employees are looking for in their new role. According to Glassdoor, a director of customer success in the United States earns an average base of $122,091 / year. Birdeyes all-in-one software includes review monitoring, review generation, review marketing, customer surveys, social listening, social publishing, social engagement, customer support ticketing, listings, webchat, business insights, and competitive benchmarking. Get the latest market price for benchmark jobs and jobs in your industry. Dismiss. Customer Success Manager, Mid-Market, LatAm, Remote, UNITED STATES, United States, 97458, Gain a strong understanding of strategies and utilize best practices relevant to retaining and growing emerging accounts while mitigating risk, Collaborate with key executives, technical leadership, and our Sales team to customize and execute development strategies, Build trust and create meaningful relationships among champions and key executives within each account, Ensure clients understand the value Procore delivers to their business and deliver a custom ROI story to clients that mirror their business goals and objectives, Identify and forecast risk as well as growth opportunities within portfolio, Identify product improvements or new products by remaining current on customer needs, industry trends, market activities, and competitors, This position requires up to 25% travel to Procore offices, client sites, and more, 3+ year of account management experience focused on clients, preferably in a SaaS environment or agency environment, Ability to read, speak, and write in English and Spanish, Demonstrated successful software client services with proven experience renewing and expanding contracts, Strong empathy for customers and passion for revenue and growth, Deep understanding of value drivers in recurring revenue business models, Innovative, persuasive, creative, and have a genuine curiosity about their client's business, Goal and results-oriented, optimistic, smart, value-added mindset, proactive, and easily adapts to change, While this is not a sales role, previous sales experience is a plus. The first is a long term cookie (13 months) used to remember you as a candidate and maintain your preferences. Whether you are a part of the customer success industry or just getting ready to step into the game, one thing is obvious: it is ever-growing and everchanging. With 1 to 3 years of experience in sales, marketing, or a similar department, Glassdoor data shows that the median base salary for a customer success associate in the United States is $55,919 / a year. The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Success Manager in the United States. The average salary for a customer success manager in the United States is $73,000 per year. 39,627 income tax records $42,500/yr. You consent to our cookies if you click "I Accept". More base salaries in other countries Australia - A$126K / year India - 1,509K / year An entry-level Customer Success Manager with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of 34,395 based on 5. How much does a Customer Success Manager in Canada make? The estimated total pay for a Customer Success Manager is $93,792 per year in the United States area, with an average salary of $70,566 per year. differences between Account Managers and Customer Success Managers, 8 Digital Transformation Trends and Strategies for 2023. 26,722 income tax records $75,500/yr. Bonus. MBA highly desired.Experience: 7+ years of relevant software experience (Customer Success, Client Services, Account Management, Marketing)Location:Remote -Allen, TX, Alpharetta, GA, Atlanta, GA, Boston, MA, Chicago, IL, Dallas, TX, San Francisco, CAIf this job description resonates with you, we encourage you to apply even if you don't meet . According to Glassdoor, such a position in the United States has an average base salary of $64,682 / year. Typically reports to a director. Sales Account Manager. At Birdeye, we seek to innovate and to be the #1 product in our category, which means we continually raise the bar to deliver meaningful results for ourselves and our customers. Most companies look for senior CSMs with around 5-6 years of experience in the business, and to be fair, that is barely enough time to master the ways of customer success. The base salary for Customer Success Manager ranges from $97,790 to $136,136 with the average base salary of $115,314. As a Customer Success Manager, you will use a combination of tools to help . These cookies do not store any personal information. The title specialist is a term that undertakes different responsibilities and changes its form in different industries and companies. Filter by location to see a Commercial Customer Success Manager salaries in your area. You can change your settings by clicking on the Settings link on the top right of the device. So, take your time. Countries. This site is not authorized by the New York State Department of Financial Services. Serve as an Avero expert and ensure strong product adoption across all partners and relevant stakeholders at all levels. Here we are at the infamous customer success manager, and just like any umbrella term position, this one may get a bit complicated. From compensation planning to variable pay to pay equity analysis, we surveyed 4,900+ organizations on how they manage compensation. Additionally, you will identify opportunities for the sales team to up-sell new products to your customers. Commercial Sales Manager. Costa Mesa, CA, Enterprise Customer Success Manager - Direct, ZipRecruiter - 4k - 10k. The estimated additional pay is $23,227 per year. True first level manager. So, no need to have the anxiety that AI will take over the customer success industry too, this is a job that requires exceptional creative thinking and problem-solving skills in the pursuit of increasing your customers success rates. Providing excellent customer service (yes, even though a Customer Success Manager is not recognized as a customer support role, it is still part of the job). While progressing on a traditional path as a CSM and potentially growing into a senior, mid-market or enterprise CSM, long-term can be rewarding and lucrative in of itself, especially as you increase your seniority and scope of responsibility, CSMs are afforded a wide range of exciting progression opportunities. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc, Construction, Repair & Maintenance Services, Top paying companies in Pharmaceutical & Biotechnology for Customer Success Manager are. 45,691 Commercial Customer Success Manager jobs available on Indeed.com. Analyze the market and your qualifications to negotiate your salary with confidence. Their successes will feel like yours. We are looking for a results-driven candidate to engage, retain and enable Averos customers to achieve their desired outcomes. Heres a quick breakdown of the day-to-day responsibilities of a Customer Success Manager. and Procore Technologies ($79,000 a year). Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo and in 2021, our CEO and Co-founder was named 2021 EY Entrepreneur of the Year. We are an equal-opportunity employer and welcome builders of all backgrounds. 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